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Memphis 311 Service to Begin in Spring

December 1, 2011

As part of his plans for a more efficient government, Memphis Mayor A C Wharton has said the first phase of 311 service should begin in the spring.

“We’ve been reviewing our processing, and our two major focus areas when it comes to 311 are, externally, customer service, and internally, accountability,” Wharton said.

Wharton hopes the system, to be housed at the main library, will give citizens an easy, one-stop shop to call for city services. Although residents can currently call the Mayor’s Citizen Service Center at 576-6500, residents also often call their council people, the city divisions, and the mayor’s office to log complaints.

With all the service calls going to a single 311 system, the city has the opportunity to track its data more closely. For instance, the system would allow city officials to see if there were certain areas where potholes happen more frequently and then make future decisions about road construction accordingly.

The city is expected to have all phases of the 311 system completed within the next two years.

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